Returns & Exchanges
At IRIS, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Whether the style isn't quite right or the dimensions don't fit your space, we are here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original box with all protective padding to ensure they arrive back at our warehouse safely.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it securely to the outside of your package over any old labels.
Drop Off and Refund
Hand your package to the designated carrier; once we inspect the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing