Frequently Asked Questions
Everything you need to know about bringing IRIS into your home.
What is the typical shipping timeline for furniture?
Standard shipping usually takes 5-7 business days for small decor items, while large furniture pieces may take 2-3 weeks depending on your location and white-glove delivery requirements.
Do you offer a warranty on your products?
Yes, all IRIS furniture comes with a one-year limited warranty covering manufacturing defects in materials and workmanship from the date of delivery.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At IRIS, we prioritize sustainability by partnering with suppliers who use FSC-certified wood and eco-friendly textiles to ensure your home is as green as it is beautiful.
Do you provide assembly services?
We offer professional assembly services for an additional fee at checkout. Our expert team will unpack, assemble, and place your furniture in the room of your choice.